Get Advice

Get Advice

How to get free, impartial and confidential advice

HOW TO ACCESS OUR SERVICES

As a result of the coronavirus we have had to redesign how we deliver our advice services.

We are still here to offer advice and assistance but can no longer operate a drop in service.

It’s easy to access our advice:

Telephone advice – 01382 214633

E-mail – bureau@dundeecab.casonline.org.uk

Video conferencing - telephone 01382 214633 to arrange an appointment

Face to face advice is only available by appointment and only for complex enquiries, such as immigration enquiries, benefits forms or full debt advice or if you cannot access our service by any of the methods above. To book an appointment – telephone 01382 214633

Any paperwork or forms which are to be handled by our advisers must be delivered to the bureau prior to your appointment either electronically or at least 72 hours in advance of your appointment

If you or someone in your household are experiencing symptoms associated with coronavirus, please do not attend the bureau.

People attending for appointments will have to follow the procedures which have been put in place to maintain a safe and healthy environment.

WE ARE EXCEPTIONALLY BUSY DURING THESE CHALLENGING TIMES AND APPRECIATE YOUR PATIENCE

PLEASE DO NOT RING OUR BUZZER UNLESS YOU HAVE AN APPOINTMENT OR MEET THE CRITERIA ABOVE TO BOOK AN APPOINTMENT

PLEASE DO NOT RING OUR BUZZER TO CONTACT THE CREDIT UNION – THIS IS A SEPARATE ORGANISATION

Thank you for your understanding and patience at this time.

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you as soon as possible.

Self-help

Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.