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CHANGES TO SERVICE DUE TO CORONAVIRUS

FROM THE 21ST SEPTEMBER OUR BUREAU IS OPEN FOR APPOINTMENTS ONLY

FOLLOWING GOVERNMENT GUIDANCE WE CAN ONLY OFFER A FACE TO FACE APPOINTMENT IF YOUR ISSUE IS REGARDING WELFARE, DEBT OR INCOME MAXIMISATION AND ONLY IF YOU ARE UNABLE TO ACCESS US BY TELEPHONE OR E-MAIL

IF YOU REQUIRE ASSISTANCE TO COMPLETE BENEFIT FORMS IT MAY BE POSSIBLE TO BOOK AN APPOINTMENT.

ANY PAPERWORK OR FORMS WHICH ARE TO BE HANDLED BY OUR ADVISERS MUST BE DELIVERED TO THE BUREAU PRIOR TO YOUR APPOINTMENT EITHER ELECTRONICALLY OR AT LEAST 72 HOURS IN ADVANCE OF YOUR APPOINTMENT.

WE MUST STRESS THAT WE ARE EXPERIENCING A HIGH DEMAND FOR OUR SERVICES AND IF YOU CAN CONTACT US BY TELEPHONE OR E-MAIL YOU SHOULD CONTINUE TO DO SO.  THIS WILL BE A QUICKER WAY OF SPEAKING TO AN ADVISER

IF YOU OR SOMEONE IN YOUR HOUSEHOLD ARE EXPERIENING SYMPTOMS ASSOCIATED WITH CORONAVIRUS PLEASE DO NOT ATTEND THE BUREAU

PEOPLE ATTENDING FOR APPOINTMENTS WILL HAVE TO FOLLOW THE PROCEDURES WHICH HAVE BEEN PUT IN PLACE TO MAINTAIN A SAFE AND HEALTHY ENVIRONMENT.

TO BOOK AN APPOINTMENT PHONE:  01382 214633

WE WILL OF COURSE CONTINUE TO FOLLOW GOVERNMENT GUIDELINES AND THESE ARRANGEMENTS WILL BE SUBJECT TO ON-GOING REVIEW.

WE ARE EXCEPTIONALLY BUSY DURING THESE CHALLENGING TIMES AND APPRECIATE YOUR PATIENCE

PLEASE DO NOT RING OUR BUZZER UNLESS YOU HAVE AN APPOINTMENT OR MEET THE CRITERIA ABOVE TO BOOK AN APPOINTMENT

PLEASE DO NOT RING OUR BUZZER TO CONTACT THE CREDIT UNION – THIS IS A SEPARATE ORGANISATION

OUR TEAM OF STAFF AND VOLUNTEERS ARE WORKING INCREDIBLY HARD TO CONTINUE TO PROVIDE ACCURATE TELEPHONE AND E-MAIL ADVICE - THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING AT THIS TIME

OUR ADVICE FOR SCOTLAND WEBSITE OFFER A RANGE OF SELF HELP GUIDES THAT MY BE ABLE TO ASSIST YOU WITH YOUR QUERIES.  IT HAS A DEDICATED PAGE CONTAINING INFORMATION RELATED TO CORONAVIRUS THAT MAY HELP ANSWER SOME OF THE MOST COMMON QUESTIONS.  THIS PAGE WILL CONTIUE TO BE UPDATED AS W.H.O. GUIDANCE AND GOVERNMENT LEGISLATION CHANGES.

 

 

If you cannot find the answer you are looking for then please get in touch. Our telephone advice unit is available on 01382 214633, from 10am to 3pm hours. If you would prefer e-mail advice then please e-mail bureau@dundeecab.casonline.org.uk

 

Our team of staff and volunteers are working incredibly hard to continue to provide accurate telephone and e-mail advice service.  

 

Thank you for your understanding and patience at this time.

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