HOW TO ACCESS OUR SERVICES
As a result of the coronavirus we have had to redesign how we deliver our advice services.
We are still here to offer advice and assistance, but can no longer operate a drop in face-to-face service.
It’s easy to access our advice through the following methods:
Telephone – 01382 214633 – Monday to Friday, 10am to 3pm.
A triage worker will take your details and arrange for a callback from an adviser within five working days. If the line is busy, or you are calling outside the above hours, please leave a message. We will make three attempts to contact, and will not leave a voicemail unless you have given us permission. Please be aware that any callbacks from the bureau will appear as a withheld number.
E-mail – firstname.lastname@example.org
Please send us a summary of your query. We will respond with a form email explaining data protection issues and the further information we will need. If you do not receive this, please check your junk email folder. Once we receive your response, an adviser will contact you within five working days.
Telephone 01382 214633 to arrange an appointment.
Face to face advice is only available by appointment and only for complex enquiries, such as immigration enquiries, benefits forms or full debt advice, or if you cannot access our service by any of the methods above. To book an appointment, please telephone 01382 214633.
Any paperwork or forms which are to be handled by our advisers must be delivered to the bureau prior to your appointment either electronically or at least 72 hours in advance of your appointment
If you or someone in your household are experiencing symptoms associated with coronavirus, please do not attend the bureau.
People attending for appointments will have to follow the procedures which have been put in place to maintain a safe and healthy environment.
PLEASE DO NOT ATTEND THE BUREAU UNLESS YOU HAVE AN APPOINTMENT, OR MEET THE CRITERIA ABOVE TO BOOK AN APPOINTMENT
We are exceptionally busy during these challenging times and appreciate your patience.