Get Advice

Get Advice

How to get free, impartial and confidential advice


In view of the latest Government Advice, we have taken the decision to cancel our drop in service with immediate effect.  We have made this decision to protect the health of our staff and volunteers and of you, our clients.  Unfortunately, some of our outreach clinics in the community are not based in our own premises and we have had to withdraw from these until further notice.


Please do not attend our drop in service at the bureau as we will not be able to see you. 


Staff are available to provide a telephone and e-mail advice service to replace face to face advice - please see the sections at the bottom of this page.


Our Advice for Scotland website offers a range of self-help guides that may be able to assist you with your queries. It has a dedicated page containing information related to coronavirus that may help answer some of the most common questions. This page will continue to be updated as W.H.O. guidance and Government legislation changes.


If you cannot find the answer you are looking for then please get in touch. Our telephone advice unit is available on 01382 307494, from 10am to 3pm hours. If you would prefer e-mail advice then please e-mail


Our team of staff and volunteers are working incredibly hard to continue to provide accurate telephone and e-mail advice service.  


Thank you for your understanding and patience at this time.

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you as soon as possible.


Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.