CHANGES TO SERVICE DUE TO CORONAVIRUS
In view of the latest Government Advice, we have taken the decision to cancel our drop in service with immediate effect. We have made this decision to protect the health of our staff and volunteers and of you, our clients. Unfortunately, some of our outreach clinics in the community are not based in our own premises and we have had to withdraw from these until further notice.
Please do not attend our drop in service at the bureau as we will not be able to see you.
Staff are available to provide a telephone and e-mail advice service to replace face to face advice - please see the sections at the bottom of this page.
If you have an existing appointment with us we will be calling you beforehand to check on your health and may have to change a face to face appointment to a telephone appointment.
Face to face advice will only be available for emergency situations and by appointment only, examples of emergencies are: disconnection of gas/electricity, threat of eviction or repossession of property, court proceedings, benefit appeals, cessation of benefits, new Universal Credit claims, time bound employment queries. Please note although these are examples of emergencies, you must have spoken with one of our advisers in the first instance as in some instances we may still insist on providing telephone or e- mail advice.
Our Advice for Scotland website offers a range of self-help guides that may be able to assist you with your queries. It has a dedicated page containing information related to coronavirus that may help answer some of the most common questions. This page will continue to be updated as W.H.O. guidance and Government legislation changes.
If you cannot find the answer you are looking for then please get in touch. Our telephone advice unit is available on 01382 307494, from 10am to 3pm hours. If you would prefer e-mail advice then please e-mail firstname.lastname@example.org
Our team of staff and volunteers are working incredibly hard to continue to provide accurate telephone and e-mail advice service.
Thank you for your understanding and patience at this time.