Bureau Triage Support Assistant

Bureau Triage Support Assistant

Date Posted: 22nd May 2021

Closing date:

18th June 2021



Salary range:

£20,642-£22,341 per annum (commensurate with experience)

More about the job:

Dundee Citizens Advice Bureau is an independent and innovative advice organisation, providing holistic advice and support to local people.

About the role




  • Job Title: Bureau Triage Support Assistant
  • Location: Dundee
  • Hours per week: 35 hours per week
  • Type of contract: Fixed-term contract until 31 March 2022 (possible extension if funding secured)
  • Salary: £20,642  - £22,341 per annum (commensurate with experience)
  • Closing Date:  18th June 2021
  • Interviews:  30th June & 1st July 2021


About the job

We are looking for a client-focused experienced telephone triage support assistant to join our ever expanding team.  This role is our front line contact, answering our busy helpline and dealing with a range of tasks, such as managing clients waiting times and expectations, arranging and co-ordinating appointments with both generalist and specialist advisers, taking and relaying messages and providing administration support to our Session Supervisor.


The successful candidate will be an all-rounder, with exceptional organisational and multi-tasking skills.  You will have relevant experience, excellent customer service skills and demonstrate strong oral and written communication skills.  Proficiency using a range of IT tools to carry out your work as well as a sound knowledge and proven experience of databases, websites, social media and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.


Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.


How to apply

An application pack can be downloaded from the links below, or please contact Lisa Brand at lisa.brand@dundeecab.casonline.org.uk for a word document version.  Please note that the post is subject to the disclosure of criminal history information.

How to apply:

For further details and information on how to apply, please contact lisa.brand@dundeecab.casonline.org.uk

Useful files

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    Bureau Triage Support Assistant Advert
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    Bureau Triage Support Assistant Recruitment Pack
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